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This study aims to describe the implementation, strategy, and evaluation of Total Quality Management (TQM) in school management using cross-site methods. This research is descriptive qualitative research with primary data sources collected through observation and interviews and then analyzed using Miles and Huberman analysis. This research was conducted at SMK Negeri 2 Banjarmasin as Site I and SMK Negeri 4 Banjarmasin as Site II. This study aims to describe the implementation, strategy, and evaluation of Total Quality Management in school management using cross-site methods with the Principal, Deputy of Quality Management, and the School Development Team as key informants. The results showed that the implementation of Total Quality Management (TQM) at both sites was preceded by 1) planning that contains the size or standardization of quality to be used; 2) implementation of School Self Evaluation (EDS); 3) formulating and making the vision, mission and goals of the school as a guide; 4) preparation of School Work Plans (RKS), Medium Term Work Plans (RKJM) and School Activities and Budget Plans (RKAS); and 5) curriculum development. The strategy for implementing Total Quality Management (TQM) in school management begins with: 1) creating a Quality Development Team; 2) division of duties and responsibilities among team members; 3) alignment and strengthening of commitment; and 4) good human resource management. The evaluation carried out in the process of implementing Total Quality Management (TQM) in school management begins with: 1) internal evaluation; 2) evaluation of findings or non-conformities with existing standards; 3) budget evaluation; and 4) social control through evaluation of work culture and organization.

Article Details

Total Quality Management, TQM, Implementation, Strategy, Evaluation
How to Cite
Jariah, A. (2021). Implementation of Total Quality Management in School Management: Cross Site Study at SMK Negeri 2 Banjarmasin and SMK Negeri 4 Banjarmasin. Journal of K6 Education and Management, 4(2), 175-186. Retrieved from


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